Frequently Asked Questions
Everything you need to know about your Helios Global experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and select your preferred refund method or exchange size.
What materials do you use in your collections?
Helios Global is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure our garments are both durable and environmentally conscious.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.